Here are some frequently asked questions.
Reservation and content changes
- How do I make a reservation?
- You can apply from the reservation form on the official website. We do not accept reservations by phone. If you have any inquiries, please feel free to call us.
- Can I make a reservation by phone?
- We are sorry, but we cannot make a reservation by phone.
Please apply from the reservation form on the official website. However, for dates with less than one month of stay, reservations cannot be made using the reservation form, so please contact us by phone. - How far in advance can I make a reservation?
- Reservations can be made up to one year and one month in advance.
However, the lottery system is only available in the summer (late July to August). Please check the announcement. - I would like to have a preliminary inspection, is it possible?
- This is only possible for customers who have already made a reservation.
We will adjust the schedule, so we would appreciate it if you could tell us some of your desired dates. Depending on the usage of the facility, there may be places that cannot be visited.
You can also see the inside of the building on Google Street View.
Please see here (http://ur0.work/u6wd). - Can I change the number of people?
- The number of people can be changed until the day of the event.
Also, please note that due to meal arrangements, the number of meals will be confirmed one week in advance. - Is there a child rate for day trips?
- For day trips, there is a flat fee regardless of the number of people, so there is no child rate.
- I am a group of more than 84 people, is it possible to use it for day trips?
- For day trips, it can be used by 84 people or more. It has been used by up to 120 people.
- Is there a place for the general public to enter?
- The baby room, kids room, and library on the second floor of the Community Exchange Building, and the café on the first floor of the Community Exchange Building are open to the general public.
It is available to anyone between 11 a.m. and 4 p.m.
Fees and payment
- Is it possible to make individual payments?
- Please pay on a group-by-group basis.
We apologize for the inconvenience, and thank you for your understanding. - Can I use credit cards or electronic payments?
- Yes, you can. (Accepted cards: VISA, MASTER, JCB, AMEX / Accepted electronic payments: PayPay)
- Can I pay later?
- Only for corporate customers. Please apply from the reservation form. It will be confirmed as soon as the approval of the quotation is confirmed.
We will issue the invoice according to the payment site that closes at the end of the check-out day and pays at the end of the following month.
*In-house examination is required. Please note that invoice payment may not be available in some cases. - I want to cancel, will there be a cancellation fee?
- If you cancel less than 3 months before the reservation date, you will be charged a cancellation fee in accordance with the cancellation policy. Thank you for your understanding.
In addition, if you do not stay with us without contacting us, we will charge 100% of the accommodation fee, so please be sure to contact us if your plans change after your reservation is confirmed.
* Since this facility is a "one-group private accommodation facility", it is difficult to accept rereservations after that if you cancel your stay less than 3 months before the date of use.
Please understand the characteristics of the facility and pay the cancellation fee promptly if cancellation is unavoidable.
Access
- Can I walk from the nearest station?
- It takes about 30 minutes by car to the nearest station (JR Mobara Station), so it is not recommended to move on foot.
We recommend that you use a taxi or special bus.
The nearest express bus terminal (Ichihara Tsurumai Bus Terminal) is about 15 minutes by car, but it is difficult to move on foot because of the mountain road.
We recommend that you use taxis and special buses in the same way. - Are there any supermarkets or convenience stores in the vicinity?
- There is a convenience store within 10 minutes by car.
For details, please see the peripheral information page. - Is it possible to use large buses?
- Basically, we ask you to arrange a patrol bus, but if it is difficult to arrange, you can park up to 2 cars.
In order to accommodate customers using the café, we will guide you to the parking lot, so please park according to the staff's instructions on the day.
About facility rules
- Can I use the accommodation building for day trips?
- If you are on a day trip, you cannot use the accommodation building.
- Can I use the bath for day trips?
- The basics are not available. Please contact us if you would like to use it.
- Can I do fireworks?
- It's possible. We will lend you a bucket for extinguishing fires.
* Hand-held fireworks for home use and blow-up fireworks about the height of the house can be used.
Please refrain from fireworks that make a loud noise or fireworks that are taller than your height out of consideration for neighboring residents. - What time is check-in and check-out?
- For day trips, it is usually 11:00~18:00. If you wish to use it for an extended time, you can use it until up to 21:00. (Additional charges will apply.) ）
About equipment
- How big is the gymnasium?
- Overall Size... It is about 16m wide × 24m deep.
Mini basketball: 1 court can be secured Regular court... H14m×W24m
Badminton: 2 courts available Regular courts ... H6.1m×W13.4m
Volleyball (6-a-side): 1 court available... H12m×W18m - How big is the ground?
- Overall size: 68m wide x 40m deep.
The size is slightly narrower for 8-person soccer for boys (68m x 50m).
In juvenile baseball, the size of the outfield is somewhat limited.
Please check the Google Map for details. - Is there a parking lot?
- There is a parking space next to the school building. A total of about 20 cars can be parked.
- Is there Wi-Fi?
- Free Wi-Fi is installed in the school, so please feel free to use it.
* Please note that there is no radio wave in the gymnasium. - Do you have a refrigerator?
- 談話室に業務用の冷蔵庫がございますので、ご利用いただけます。
- Can I buy drinks in the hotel?
- For drinks, there are 3 soft drink vending machines and an alcohol vending machine.
We have prepared one, so please use it. - Is there air conditioning?
- There are guest rooms, a multipurpose room, two dining rooms, a common room, a multipurpose hall, a music room, a kids room, and a library.
* The gymnasium is open only with fans. - Is there an environment where we can cook by ourselves?
- There is a simple cooking place in the common room.
Sink × 2, household stove × 4 - Are there changing rooms in the building?
- We do not have a changing room as a separate room, but you can use a room with curtains as a changing room.
- Is there a place where you can smoke?
- There is a smoking space, so please smoke there.
Please note that smoking is prohibited throughout the school building. - Can I use the broadcast room?
- Broadcasting is possible throughout the school building other than the gymnasium. Please refrain from using it after 19 o'clock to prevent noise.
About equipment
- What can I rent in the common room?
- Please check the contents at the following URL.
https://chonan-nishisho.jp/facility/ - I would like to use an amplifier that plays music on the gymnasium court or playground ground, is it possible?
- It can be used anywhere as long as there is a power supply.
There is also a 20m power supply drum, so please ask the staff on the day. - Is there a loudspeaker?
- There is one.
- If I want to play music with an amplifier, what sound source should I prepare?
- You can use a mobile phone or music player with an earphone jack. (It will be a stereo mini plug)
An iPhone is also available. - Is there a line draw?
- 4~5 are available.
- What are the colors of the lines?
- The color is white only.
- Can the sports day set be used in the gymnasium in case of rain?
- In case of rain, it is also possible to use it in the gymnasium.
- Can I borrow a rice cooker?
- There is one dish per cooker.
- What is Amenity?
- There is shampoo, conditioner, body soap and hair dryer (3 men and 3 women).
In addition, please bring body towels, bath towels, toothbrushes, etc.
Toothbrushes and face towels can also be purchased at the office.
About meal
- What is the school lunch menu like?
- Please refer to the following URL for the school lunch menu. Please note that depending on the season, it may differ from the menu shown.
https://chonan-nishisho.jp/meal/ - How do you provide school lunches?
- Transportation from the kitchen to the cafeteria and serving to each person are also left to the customer.
- Do you handle food allergies?
- We will send a list of ingredients for the meals we provide to customers who desire it.
Among them, you will have to remove the allergic food yourself. - How much is the BBQ?
- Seasonal vegetables ・Pork (100g each/per person), beef (100g each/per person), sausage (2 sticks/per person), yakisoba
It is a volume that even adults can satisfy. - Can I bring my own BBQ ingredients?
- It's possible. If you bring in ingredients, we charge 1,100 yen per person as a BBQ space usage fee.
- How much food is used for BBQ?
- We will prepare seasonal vegetables, pork and beef 100g each, 2 wieners, yakisoba and cabbage. It is an amount that even adults can satisfy.
- What happens to BBQ if it rains?
- There is a space with a roof in front of the gym, so please use it.
- What is the BBQ fixture set?
- Charcoal, igniter, chukkaman, fire scissors, grill grates, tongs, and iron plates.
(Please prepare paper plates and cups for meals separately.) * In the case of a plan with ingredients, a paper plate and paper cup are included. ） - When are I charged for bringing my own drinks?
- It will be charged if you bring your own alcoholic beverages.
* It will be charged even if you take your garbage home. It will not occur if you bring only soft drinks. - Are there any supermarkets or convenience stores in the vicinity?
- There is a convenience store within 10 minutes by car.
For details, please see the peripheral information page. - Can I change the number of people for meals after making a reservation?
- The number of meals can be changed up to 1 week before the stay. Please note that you cannot change the item after that due to the purchase of ingredients.
- What will the infant's diet look like?
- The property does not have a menu for infants. If you bring baby food, it is possible not to order your child's meal. Pots and microwaves for making baby food can be rented.
- Is it possible to cook for myself?
- There is a gas stove and sink in the common room, so you can cook your own meals. A set of cooking utensils can also be borrowed free of charge.
Other
- Can I send my luggage in advance?
- Yes, it is possible. If you send your luggage, we would appreciate it if you could write it in the remarks column so that you can know the date of stay and the name of the group you are using to prevent mixing with other luggage. For refrigerated, frozen, and perishable foods, please specify the time after your check-in. Other packages can be picked up the day before.
- Can you pick me up?
- We are sorry, but we do not offer pick-up service.
We are also affiliated with local bus companies and taxi companies, so we would appreciate it if you could check them.
https://chonan-nishisho.jp/access/